FAQS

1. How can I contact customer support?

You can contact our customer support team at service@alilivecozy.com for product inquiries, order assistance, shipping questions, and return requests.

2. What payment methods do you accept?

We accept the payment methods displayed at checkout.

Available payment options may vary depending on your location and the payment services supported by our store.

3. How do I know if my order has been confirmed?

After successfully placing an order, you should receive an order confirmation email.

If you do not receive confirmation, please contact our customer support team.

4. How long does shipping take?

Order processing generally takes up to 3 business days.

Estimated shipping time is 5–12 business days after dispatch.

Delivery times may vary depending on your location and carrier operations.

5. Which countries do you ship to?

We currently offer shipping to:

• United States

• Canada

• Australia

• United Kingdom

• Germany

• France

Shipping availability is subject to address and product eligibility.

6. How can I track my order?

Once your order has shipped, we will send tracking information by email when available.

You can track eligible shipments using your carrier tracking number at https://www.17track.net/en.

7. Can I cancel or change my order?

You may request cancellation or changes before shipment by contacting service@alilivecozy.com.

Changes are subject to the order's processing status and may not always be possible.

8. What is your return policy?

Standard return requests must be submitted within 14 calendar days after delivery.

Items generally must be unused and in their original condition, subject to applicable consumer protection laws.

For complete details, please review our Refund & Return Policy.

9. What if I receive a damaged or incorrect item?

Please contact service@alilivecozy.com with your order number, a description of the issue, and relevant photographs where reasonably available.

We will review your request and provide appropriate assistance in accordance with applicable consumer protection laws.

10. What if my package has not arrived?

Please check the tracking information in your shipping confirmation email.

If your package is delayed or missing, contact service@alilivecozy.com with your order number for assistance.

11. Can I use more than one discount code?

Available discount codes and their conditions will be shown during the relevant promotion or checkout process.

Please review the applicable promotion terms before placing your order.