Shipping policy
This Shipping & Delivery Policy applies to orders placed through https://alilivecozy.com, operated by Shenyang Yujie Trading Co., Ltd.
1. Shipping Destinations
We currently offer shipping to:
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United States
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Canada
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Australia
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United Kingdom
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Germany
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France
Shipping availability is subject to the delivery address and product eligibility.
2. Shipping Fees
Our standard shipping rates are:
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Orders below $69.00 USD: $6.99 USD
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Orders above $69.00 USD: Free standard shipping
For orders totaling exactly $69.00 USD, the applicable shipping fee will be displayed at checkout.
All shipping fees collected by our store will be displayed before payment.
3. Processing and Delivery Time
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Processing Time: Up to 3 business days
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Shipping Time: Approximately 5–12 business days after dispatch
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Estimated Total Delivery Time: Approximately 5–15 business days
Business days exclude weekends and applicable public holidays.
Delivery times are estimates and may vary due to destination, carrier operations, customs processing, weather conditions, or other circumstances.
If we cannot dispatch your order within the promised processing period, we will notify you and provide the options required by applicable law, including cancellation and a refund where applicable.
4. Customs Duties and Taxes
Shenyang Yujie Trading Co., Ltd. covers applicable customs duties, import taxes, and customs clearance fees associated with international shipments.
Customers will not be required to pay additional import-related charges upon delivery.
Any applicable taxes collected during purchase will be displayed at checkout before payment.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Tracking information may take up to 3 days to appear or update after dispatch.
You may track eligible shipments using the carrier tracking number at:
Please ensure your shipping address is accurate when placing an order.
For address corrections, contact us as soon as possible before shipment.
6. Delayed, Missing, or Damaged Packages
If your package is delayed, missing, or arrives damaged, please contact service@alilivecozy.com with your order number and relevant details.
We will review the available shipping information and provide assistance.
Available remedies will depend on the circumstances and applicable consumer protection laws.
7. Cancellations and Returns
Customers may request order cancellation before shipment.
Standard return requests must be submitted within 14 calendar days after delivery, subject to applicable law.
Return shipping costs for eligible returns unrelated to product defects or seller errors are covered by our store.
Approved refunds are processed to the original payment method within 5–10 business days, subject to any shorter period required by law.
For complete return conditions, please review our Refund & Return Policy.
8. Contact Us
Legal Entity: Shenyang Yujie Trading Co., Ltd.
Brand: alilivecozy
Website: https://alilivecozy.com
Email: service@alilivecozy.com
Business Address: Unit 7-23672, 7th Floor, No. 39-4 Chuangxin 2nd Road, Hunnan District, Shenyang Area of the China (Liaoning) Pilot Free Trade Zone, China