Return policy
This Refund & Return Policy applies to purchases made through https://alilivecozy.com, operated by Shenyang Yujie Trading Co., Ltd..
1. Order Cancellation
You may request cancellation before your order has been shipped.
To request cancellation, contact service@alilivecozy.com with your order number.
If cancellation is confirmed before shipment, a full refund will be issued to the original payment method.
After shipment, you may request a return in accordance with this Policy.
2. Returns
We accept standard return requests submitted within 14 calendar days after delivery.
To qualify for a standard return:
-
The item must be unused and in its original condition.
-
Original packaging and included accessories should be returned where applicable.
-
Proof of purchase must be provided.
These conditions do not limit mandatory consumer rights relating to defective or incorrectly supplied products.
Please contact service@alilivecozy.combefore returning an item.
Our customer support team will provide the applicable return instructions and confirmed return address.
Do not send returns directly to the manufacturer or an unconfirmed address.
3. Return Shipping Costs
Returns for Personal Reasons
For eligible returns requested due to a change of mind, personal preference, or other reasons unrelated to product defects or seller errors, alilivecozy covers the return shipping costs.
Please contact our customer support team before sending a return so that the appropriate shipping arrangements can be provided.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact service@alilivecozy.comwith your order number, a description of the issue, and supporting photographs where reasonably available.
We will review the request and provide appropriate remedies and shipping arrangements in accordance with applicable consumer protection laws.
Restocking Fees
We do not charge restocking fees for eligible returns.
4. Refunds
Once we receive and inspect an eligible returned item, we will notify you of the refund status by email.
Approved refunds will be issued to the original payment method within 5–10 business days.
Business days exclude weekends and applicable public holidays.
The time required for the funds to appear in your account may vary depending on your payment provider.
Refunds will be processed within any shorter period required by applicable law.
5. Late or Missing Refunds
If your refund has been confirmed but has not appeared in your account, please check with your bank or payment provider.
If the expected processing period has passed, contact service@alilivecozy.com with your order number and refund details.
6. Exchanges
For exchange inquiries, please contact our customer support team.
Available exchange options depend on the product, circumstances, and applicable legal requirements.
7. Contact Us
Legal Entity: Shenyang Yujie Trading Co., Ltd.
Brand: alilivecozy
Website: https://alilivecozy.com
Email: service@alilivecozy.com
Business Address: Unit 7-23672, 7th Floor, No. 39-4 Chuangxin 2nd Road, Hunnan District, Shenyang Area of the China (Liaoning) Pilot Free Trade Zone, China
This Policy does not affect mandatory consumer rights under applicable law.