Terms of service

Last Updated: November 3, 2026

1. Overview

Welcome to alilivecozy.

This website, https://alilivecozy.com, is operated by Shenyang Yujie Trading Co., Ltd. under the alilivecozy brand. Throughout these Terms of Service, "we," "us," and "our" refer to Shenyang Yujie Trading Co., Ltd.

By accessing our website or placing an order, you agree to these Terms and our applicable store policies, subject to applicable law.

2. Use of Our Website

You must be legally capable of entering into a purchase agreement or have any authorization required by applicable law.

You agree not to use our website for unlawful activities, fraudulent transactions, or activities that compromise website security.

We may restrict access or decline orders for legitimate reasons, including suspected fraud, product unavailability, or legal restrictions.

3. Products and Pricing

We aim to provide accurate product descriptions, images, prices, and availability information.

Product appearance may vary slightly depending on device displays.

Prices and availability may change. Changes will not affect confirmed orders except where permitted by applicable law.

If we cannot fulfill an order, we will notify you and arrange an appropriate refund.

4. Orders and Payment

Customers must provide accurate billing, shipping, and contact information.

Available payment methods and applicable charges will be displayed at checkout.

We may cancel orders for legitimate reasons, including payment verification issues, suspected fraud, or product unavailability.

If we cancel a paid order, the appropriate refund will be issued to the original payment method.

5. Shipping and Taxes

We currently offer shipping to the United States, Canada, Australia, the United Kingdom, Germany, and France, subject to address and product eligibility.

Our standard shipping terms are:

Processing Time: Up to 3 business days.
Shipping Time: Approximately 5–12 business days after dispatch.
Orders below $69.00 USD: $6.99 USD shipping fee.
Orders above $69.00 USD: Free standard shipping.

For orders totaling exactly $69.00 USD, the applicable shipping charge will be displayed at checkout.

Shenyang Yujie Trading Co., Ltd. covers applicable customs duties, import taxes, and customs clearance fees associated with international shipments. Customers will not be required to pay additional import-related charges upon delivery.

Any applicable taxes collected as part of the purchase will be displayed at checkout.

For further details, please review our Shipping & Delivery Policy.

6. Cancellations, Returns and Refunds

Customers may request order cancellation before shipment.

Standard return requests must be submitted within 14 calendar days after delivery, subject to applicable consumer protection laws.

Returned items generally must be unused and in their original condition, except where statutory rights provide otherwise.

Return shipping costs for eligible returns unrelated to product defects or seller errors are covered by our store.

We do not charge restocking fees for eligible returns.

Approved refunds are processed to the original payment method within 5–10 business days, subject to any shorter period required by applicable law.

For complete conditions, please review our Refund & Return Policy.

7. Intellectual Property

Website content, including text, images, graphics, and designs owned by us or used with permission, is protected by applicable intellectual property laws.

Unauthorized reproduction or commercial use is prohibited.

8. Third-Party Services

Our website may contain links to independent third-party services, including payment and shipping providers.

These services may operate under their own terms and privacy policies.

9. Privacy

Shenyang Yujie Trading Co., Ltd. handles personal information collected through alilivecozy.com in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for further details.

10. Limitation of Liability

We make reasonable efforts to maintain website functionality and provide accurate information.

However, uninterrupted website access cannot be guaranteed.

Nothing in these Terms excludes or limits mandatory consumer rights or liabilities that cannot legally be excluded.

11. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law principles.

Nothing in this section shall deprive consumers of any mandatory protections available under applicable consumer protection laws in their country or region of residence.

12. Changes to These Terms

We may update these Terms when necessary.

The latest version will be published on this page. Material changes will be communicated where required by law.

Updates will not retroactively affect completed purchases in violation of applicable law.

13. Contact Information

Legal Entity: Shenyang Yujie Trading Co., Ltd.

Brand: alilivecozy

Website: https://alilivecozy.com

Email: service@alilivecozy.com

Business Address: Unit 7-23672, 7th Floor, No. 39-4 Chuangxin 2nd Road, Hunnan District, Shenyang Area of the China (Liaoning) Pilot Free Trade Zone, China